FAQs
Where is Open Road Adventure Ltd located?
What is included in the hire?
Can more than one person drive the van?
Where will we leave our car once we have collected the vehicle?
Can we take our bikes?
What will I need to bring with me?
Can you provide bed linen & towels?
Can I bring my hair dryer?
How many does the van sleep?
Will my belongings be covered in the campervan insurance?
What will the security deposit be used for?
Are there seat belts suitable for baby/child seats?
Can we bring our pet?
Can I see the campervans before I book?
What are your office hours?
What is the booking process?
Will I receive instructions for using the campervan?
How different is a VW campervan to drive?
Where is Open Road Adventure Ltd located?
Open Road Adventure Ltd is located in Haltwhistle, Northumberland. A small town situated on the A69 between Newcastle and Carlisle Making us easily accessible from many areas.
What is included in the hire?
Our Standard Hire Rate includes the following:
- One named driver aged 25 - 70 years who has held a full UK driving licence for at least 2 years.
- Standard UK Vehicle Insurance
- UK Breakdown Assistance
- Standard Equipment/Accessories
- Unlimited Mileage
- Extras can be added to your hire at the additional costs stated.
Can more than one person drive the van?
Additional drivers can be added to your hire for an additional fee of £5 per day, please ask for a quote at the time of booking.
Where will we leave our car once we have collected the vehicle?
We can securely store your car at our depot for no extra cost. Please inform us at the time of booking if you wish to leave your car with us. Vehicles are left at owners risk.
Can we take our bikes?
Yes, you can hire a bike rack for just £10, which carries 2 bikes. Please note at present Winston is the only van which can be fitted with a bike rack, sorry for any inconvenience.
What will I need to bring with me?
It is advisable to pack light as there is limited storage. You will need to bring essentials such as Towels & Toiletries, Sleeping bag or duvet & pillows. (Or see our available extras)
The driver(s) will need their driver's license with them. The main driver is also required to bring along two pieces of ID:
- A form of photo ID (for example drivers license or passport)
- Proof of address (for example utility bill that is less than 8 weeks old showing your name and address, not Mobile phone).
We cannot release the campervan until satisfactory proof of identity is provided.
You will also need to bring along the refundable security deposit, either in the form of cash or credit card authorisation.
Can you provide bed linen & towels?
Yes, you can add one of our optional extras to your hire. The options are as follows:
- You can purchase new sleeping bags and towels at an additional charge of £25 per person. These are yours to keep after the hire period.
- Hire bedding (duvets, pillow and covers) and towels at a charge of £25 per double set £20 per single set.
Which means all you need to do is pack a few things, and you're ready to go. If you wish to add one of these options to your booking please request at the time of booking.
Can I bring my hair dryer?
Of Course, all of our new vans are fitted with 240v sockets for use with electric hook up, which means you needn't be without hair dryer and straighteners on this camping trip.
How many does the van sleep?
Please check each van layout. Rio interiors seat 4 and sleep 4 adults, Diamond interiors seat 5 and sleep 4 adults. If you need a little extra space add an awning to your hire, awnings comfortably sleep 2 adults and can provide extra storage for your luggage.
Will my belongings be covered in the campervan insurance?
No. Unfortunately your personal belongings are not covered by our insurance; therefore it is recommended that you take out your own travel insurance policy to cover your belongings.
What will the security deposit be used for?
The refundable deposit will only be used where damage is caused to the van/interior during your hire period. The Insurance will cover you in the event of a reported accident / collision.
Are there seat belts suitable for baby/child seats?
All our campervans are fitted with 3 point seatbelts in the front and the rear. Please note that vans with a Rio layout (seat 4) have one 3 point seat belt and one lap belt in the rear, where as Diamond layout vans (seat 5) have two 3 point seat belts and one lap belt.
Can we bring our pet?
We understand that pets are part of the family. In order to accommodate everyone we do allow pets to travel in Lucille our Orange van. Our own dog Lola joins us in Lucille. However, Thiodor and Winston are kept pet-free for allergy sufferers.
Pet travel is subject to written approval at the time of booking. We will charge an additional £25 pet cleaning fee. You will also be charged for any damage caused by your pet.
Pets MUST NOT be left in the van unattended at any time. We also ask that you cover the seats, with a blanket/towel to avoid any damage to the upholstery. There is a limit of one dog per hire and unfortunately we do not allow large breed dogs, as it is just not practical.
Can I see the campervans before I book?
You are welcome to come and have a look at our campervans. Please call to arrange an appointment for your visit as our campervans could be out on hire and not available to view. Alternatively check our website or Facebook page to see if we will be attending events in your area.
What are your office hours?
We do not have specific office hours; feel free to contact us any time between 9:00am - 6:00pm Monday to Friday or 10:00am - 4:00pm Saturday. If we are not available you can leave a message for us by phone or email and we will get back to you as soon as possible.
What is the booking process?
- Check availability and complete a booking request.
- We will confirm your provisional booking via email or phone and request a deposit to secure the booking (usually by credit card). If the booking is less than 8 weeks from departure, the full balance will be payable. If you wish to add any optional extras we recommend that you book these now, to avoid disappointment.
- Once the booking deposit is paid we allocate the van to you for the required period.
- We will then ask you to complete a Booking Confirmation form. This includes details of the named driver(s) so we can arrange the insurance for the time of booking.
- The final balance invoice will be sent for payment 8 weeks before departure.
- We will contact you the week before your hire starts to provide directions and make sure that you are happy with the arrangements. Any extras are paid prior to departure.
Will I receive instructions for using the campervan?
Yes we will run through everything at the time of collection, therefore you should allow up to 1 hour for the check in process including transferring your luggage into the van. We also supply you with a instruction guide containing all you need to know about the camper, so you can refresh your memory at any time.
How different is a VW campervan to drive?
You will need to adjust your driving style. Although our vans are new, they are not the same as a modern vehicle! No power steering and a big steering wheel, a great big gear lever and no automatic gearbox. Air conditioning comes in the form of winding down the window, by Hand!
A camper van adventure is all about taking a break from the hustle and bustle of modern day life, take your time, it will take the first 30 minutes or so to get used to a slower pace of life.
